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Terms of Use

Last Updated: July 20, 2026

Effective Date: July 20, 2026

1. Introduction and Parties

These Terms of Use ("Agreement") govern the legal conditions between Statlabs ("Platform", "we", "our") and all visitors and purchasers ("User", "You") accessing our website and cognitive assessment services. By accessing the Platform, completing test assessments, or purchasing a premium report, you agree to be bound by all terms set forth in this Agreement.

2. Nature of Service and Membership Conditions

Statlabs is a digital platform offering personalized cognitive and behavioral analysis reports using advanced Large Language Models (LLMs) and quantitative psychometric metrics.

  • No Account / Membership Required: Our platform does not require user account creation, registration, or membership profiles.
  • Service Delivery: The unique access link to your purchased analysis report is delivered digitally to the email address provided during checkout instantly or shortly after purchase.

3. Payment Model: One-Time Fee (No Subscriptions)

Statlabs operates strictly on a transparent, one-time purchase model.

  • No Subscriptions: Your premium report purchase is a single, one-time payment for the requested service.
  • No Recurring Automatic Charges: Our system contains NO subscription mechanics or automatic renewal processes that periodically charge your card.
  • Upon payment, you are charged only the exact net amount displayed on the pricing page for the single report selected.

4. Payment Processor and Transaction Security (Lemon Squeezy)

Statlabs utilizes Lemon Squeezy Inc. as the official Merchant of Record (MoR) for all digital content and report sales.

  • Merchant of Record: Payment processing, invoicing, and tax compliance are managed directly by Lemon Squeezy Inc. Lemon Squeezy may appear as the merchant on your credit card statement.
  • Financial Security: Credit or debit card details never reach or get stored on Statlabs servers. All transactions are executed via end-to-end encrypted PCI-DSS Level 1 certified payment gateways.

5. Refund Policy

Premium reports provided by Statlabs constitute personalized digital content and software services generated instantaneously based on user-submitted inputs and cognitive metrics.

A. General Refund Rule: In accordance with international digital commerce standards and consumer protection regulations, personalized digital content delivered immediately upon payment is non-refundable, and no right of withdrawal applies once delivery has been fulfilled.

B. Exceptional Refund Conditions

  • Delivery Failure: Technical errors preventing the report link from reaching your email address within 24 hours of purchase that cannot be resolved by our technical support team qualify for a 100% refund.
  • Duplicate Payment: Accidental double charges for the same report resulting from system or network glitches will be refunded immediately upon verification.

C. Claim Process: To submit a qualified refund request, contact support@statlabs.co using the email address used during checkout along with your Lemon Squeezy Order ID. Valid claims will be processed and credited back to your original payment method within 3–5 business days.

6. Intellectual Property Rights

  • All algorithms, assessment questions, methodology design, texts, graphics, interfaces, and code structures on the Platform are the exclusive property of Statlabs.
  • Your purchased personalized report is intended solely for your personal use. Report content may not be copied, reproduced, redistributed, or resold for commercial purposes.

7. Medical and Clinical Disclaimer (Limitation of Liability)

Analyses and reports generated by Statlabs are provided strictly for entertainment, personal growth, self-awareness, and guidance purposes.

  • Reports do NOT constitute medical, psychiatric, or clinical diagnosis, therapy, or treatment in any capacity.
  • Individuals seeking guidance for mental health conditions or medical concerns should consult a licensed psychiatrist or healthcare professional. The Platform assumes no liability for personal decisions made based on report insights.

8. Prohibited Uses

Users are strictly prohibited from engaging in the following actions while interacting with our Platform:

  • Reverse engineering, scraping, or deploying automated bots against our platform infrastructure, LLM queries, or servers.
  • Providing fraudulent, unauthorized, or stolen payment details during checkout.

9. Modifications to Terms

Statlabs reserves the right to update these Terms of Use at any time. Revised terms become effective immediately upon being published on the Platform.

10. Contact Information

Platform: Statlabs

Email: support@statlabs.co